Policies

PRIVACY POLICY

Your privacy is very important to us.  Personally Yours will use the information you provide about yourself when placing an order only to complete that order. We do not sell or share this information with any outside third parties except to the extent necessary to complete that order.  Some products are shipped directly from the actual manufacturer and therefore shipping information may need to be given to them in order to fulfill the order.  The information will only be used for shipping purposes only.

We will only use your e-mail address to notify you of order confirmations, shipping & tracking information, to send any proofs requested or if we need any further information to complete the order.  If we have any questions regarding specifics on personalized products, it may be necessary to contact you either by e-mail or a phone call in order to clarify.  We may occasionally e-mail you about store promotions, specials, or new product lines.  However, rest assured that your e-mail address will not be shared with any of our vendors or any other third parties.  If you do not wish to receive any future e-mails, please contact us and let us know that you would like to opt-out of any store notifications.

RETURN POLICY

Personally Yours truly appreciates your business.  We hope that you have enjoyed your shopping experience with us.  We take great pride in providing you the best customer service.  We make every effort in delivering your product exactly as you ordered it and doing so in a timely manner. We carefully review each order submission before processing it to ensure that our orders are fulfilled accurately.   

Many of our products are personalized and require custom printing.  Therefore, any personalized products, once delivered, cannot be returned.  However, if you discover a problem with your order, please contact us immediately at info@shoppersonallyyours.com . Unfortunately, sometimes an error may occur because a customer inaccurately entered information into our shopping cart. In that case, we cannot offer a refund due to the nature of the item being personalized.  However, many times we can try to resolve the issue by offering to reprint the item at a discounted price.  Please contact us to discuss options.  If the error was the fault of Personally Yours or the manufacturer, we will replace the product at no cost to you.

Again, customer satisfaction is 100% our top priority.  We want our customers to be happy with their order.  If you have any questions regarding our return policy, please do not hesitate to contact us.  We are always willing to discuss any concerns with you.  Thank you and HAPPY SHOPPING!

EXPEDITED SHIPPING SERVICES POLICY

Please note that if you choose to use an expedited shipping service such as 2nd day or overnight, it does not mean that the item will be sent out immediately.  The personalization still requires production time and the shipping is the only part that will be expedited.  Please contact us regarding specific production time on items.